How to raise a complaint?

Santander Corporate & Investment Banking France and Benelux grants the upmost importance to the quality of its services and is very attentive to meet its clients’ expectations in all circumstances. However when issues which can potentially undermine the quality of the client relationship present themselves, SCIB France & Benelux suggests you to directly make a claim  to your account officer.

You can contact us at the following direction:

Banco Santander S.A., Paris Branch
Département de la Conformité
374 rue Saint-Honoré
75001 Paris

We will give a special attention to your request.
If the reply delivered does not suit you, you can require help from the Ombudsman of the French Banking Federation, free of charges.

You can send a courier to the following address:

Le médiateur auprès de la FBF
CS 151
75422 Paris Cedex 09

An electronic form is available on the following website: 

The mediation implies a voluntary approach from both parties. It is never restrictive. The Ombudsman offers a solution but does not impose anything.

You can find out more information about the Ombudsman of the FBF (French Banking federation) and the mediation process click here .